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It doesn't count against your ratings but it doesn't look good when potential buyers see this. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. I was indeed shocked that in was the first call this was resolved. Use the phone over e-mailing when you want a response ), and told them the situation. Select your reason for closing the return from the dropdown, and add details if you want to. If you want to start your own business, the reseller business model can be a great place to start. Why Did My Package Go Farther Away, USPS? If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Refunds go back to your original payment method and are typically available within 3-5 business days. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. To contact us: Click Help & Contact at the top of most pages. Who pays for return shipping? Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Dont let it! Copyright 1995-2023 eBay Inc. All Rights Reserved. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. And if it does happen (this is the first one for us in years! Ask the buyer to use a label you sent along with the item. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. What happens if the item is lost while it's being returned? Also, the seller cannot refund GSP charges. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. The neg's relateprimarily to the receipt of the wrong item or a defective item. .. just like we do now when buyers claim they never received the item! EBAY - 2025 Hamilton Ave, San Jose, CA - Yelp If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. No message before opening a claim. Ebay Returns Who Pays Shipping - BikeHike Select your reason for the return and enter a comment about why you're returning it. Learn more about our signature confirmation requirements. - edited You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. eBay Buyer Wants What? (Returns and Refunds Edition) If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. The company wants you to start by contacting your seller (select the. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. That's not "new". The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. This is a tough one, and I feel for you! Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. eBay has a specific money-back guarantee that applies to wrong and damaged items. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Can I still get a full refund? In the past we may have called 5-7 times! Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. You've been a member since 2010 and you've logged dozens of transactions. 2 2 Sponsored by PureCare Knee Protector It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Recently I put up some items I wished to get rid of where the buyer would have to make . If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. That shakes them out of the tree. Use the phone over e-mailing when you want a response), and told them the situation. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Returns & Refunds | eBay Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. For items that have a total cost of $750 or more, signature confirmation is required. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. Log on DoNotPay in your web browser and we will help you. How to handle a return request as a seller | eBay Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. You can offer returns on individual or all items and distinguish between domestic and international return policies. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. First response from me is always "Return for refund". FREE Shipping. I called Ebay and got no where. However, it already is quite flat. If the seller receives payment but has not shipped the item, then there is no return shipping cost. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. Security Challenge - Send Money, Pay Online or Set Up a Merchant Account You can still close it if things are resolved. Packages damaged by USPS : r/Ebay - reddit You must be a registered user to add a comment. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. You'll also receive a date by which you should ship the item back. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. It depends on the reason for the return. Why was my refund less than the amount I paid? eBay Item Returned Damaged? When using your own carrier, make sure to upload the label and tracking details to the buyers return request. I don't accept returns, why do I have to pay for a return shipping label? ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. The seller simply cancels the sale and a refund is sent back to the buyer. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. The seller will also pay for return shipping. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. Next, clean the lens with dish soap and dry with a microfibre cloth. eBay sellers can include a restocking fee of up to 20% for returned items. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. For items that have a total cost of $750 or more, signature confirmation is required. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. eBay Canadas Zero Insertion Fee listing promotion extended. I don't plan on stopping any time soon. eBay Selling! Look for the receipt you received by email from eBay for the purchase. The seller has 3 business days to get back to you. As others have said, why have the customer pay (dearly) to return a useless item? Heres how to send your own label from the View return details section: Shipping labels for international returns. Return shipping for sellers | eBay I was calling them to see what my options were. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. Return an item for a refund | eBay If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. Again, it comes down to a gut instinct. You can also check the progress of your return request at any time. Love seeing what you guys findVery cool find on the stilts! Are eBay returns free? Check out the damage on the box: And there was damage on almost every side of the charger. You do not have permission to remove this product association. Why would you risk having your seller rating dinged over a $4 item? ~Sandy 0 Kudos Login to Reply or Kudo Options Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. See our Partial refund guidelines for more details. A couple of buyers indicated they received no response. Ebay does not accept pictures in disputes, why would a seller? Many eBay sellers accept returns if you've changed your mind. Return shipping for sellers - eBay If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Look at the metal bent in! If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. If you've already registered, sign in. Oh, I totally agree. I think you need to learn not to take things so personally and choose your battles more carefully. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. I'm not confident that I will receive the refundif I don't send with tracking. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. Who Pays Return Shipping : r/Ebay - reddit I worked retail for 35 years. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Required fields are marked *. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. Why would the buyer be liable for return shipping if damaged by the carrier? They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. They are not allowed to mention a case in feedback. Returned goods are a problem for retailers, resellers are cashing in - CNBC I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! We appreciate the feedback. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Nonetheless, the simplest way to make a return is to use your account on eBay. Enter reasons for returning the order. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. Returns will not be accepted without prior authorization. And I cant recall a time that we have lost money on an item and a case. They paid $4.99 shipping and handling and due to their location the actual shipping was less. Once you request a return, the seller should get back to you within 3 business days. Who Pays for Return Postage on Faulty Goods? It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. When I received the item back it was in all sorts of rough shape. Saiba mais sobre proteo ao vendedor. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. 05-11-2014 If youre unable to determine the cost, contact the buyer and ask them to provide a quote. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. But for this specific one, they were quick to remedy the problem. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. If they deny it, escalate it to eBay and they will more than likely rule in your favor. eBay Selling! Damaged Item Who Pays Return Shipping? What Sold On eBay