Since introducing My Account, improving our website and introducing a more efficient service, we have found that, over the past 18 months, phone calls have reduced by 21% and the number of people visiting Access Croydon has dropped by approximately 30%. More details on eligibility can be found on the councils website. 2) Enter your new and previous postcode. Ah that is unless you Choose to pay your council tax bill by Direct Debit, online, by telephone, post or via your bank or building society. Extra help for residents through new council tax support scheme. Fastest way to get help is online. We use some essential cookies to make this website work. Probably as worrying as the councils two-month delay in getting any kind of announcement out to Council Tax-payers is this line in their press release: Residents who already pay their Council Tax by direct debit and have not received payment are encouraged to also get in touch via the online form.. You can appeal against certain decisions, such as your liability, your Council Tax band, or your eligibility for an exemption or discount. or post a comment below. read the terms and conditions, and tick the agreement box; activate the account by clicking on the link contained in the email that will have been sent to them. In November 2022, Croydon council admitted it couldn't balance its budget for 2023/24 and was forced to issue a Section 114 notice. Message us Use our form to send us a message about our services. Service temporarily unavailable. Russian minister laughed at for Ukraine war claims. The 10,000 signature threshold for . Given the duality of approaches, the council is also having to issue a warning to residents to beware of scammers. Contact us Get in touch with us online, by phone or in person. There will be no change to opening hours at the councils corporate reception, nor at the New Addington and Jeanette Wallace House satellite offices. In the event of an emergency, the 020 8604 7124 hotline remains available. If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. The second part allows you to make a claim. Croydon's finances have been mismanaged by both main parties over a number of years, and it's not fair to ask residents to pay for a mess that is not of their making during a cost-of-living crisis. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. In making this change to reflect reduced contact, weve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents., By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. 6. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. Anyone any ideas please? Its impossible to contact the council tax mob as well You can choose whether you want to have the rebate paid into your bank account, receive a Post Office voucher to exchange for cash, or use the rebate to reduce your council tax bill. You misappropriated the funds for something else by accident Payments of this emergency energy rebate were due to be made through households Council Tax accounts from April. This includes those who receive Council Tax support., Hi Dear Sir or madam. C. roydon residents have launched a petition against the borough's plans to raise council tax by a record 15 per cent from August. 1. Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified. She said: I will be voting against the 15% rise in council tax. London council tax and transport fares to increase, Arteta hails loudest and most emotional moment after 97th minute winner bedlam, Merton Police prevent house party in Morden with 100 youths attending, London buses: Annual journeys drop 800 million since 2016, Merton Police prevent very large house party in Morden with 100 youths attending, Hackney Central: Two boys, 16, arrested after man shot on platform, Islington confirms that council tax will rise by almost 5%, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Visit the government's website for more information about support for energy bills and the cost of living. Dont include personal or financial information like your National Insurance number or credit card details. Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. He added: If we defeat the mayors budget on first presentation, we will call on Conservative councillors to reject it at second presentation.. I contacted these bunch of crooks after they increased my council tax instalment payments per month when I had asked them to take direct payments over a greater number of months If you are a Croydon resident, you will need to set up an account with grantapproval.uk. Where to find us. Croydon Council's bank account Sort code: 57-10-70 Bank account number: 01000624 Mr King told LGC his party would be willing to discus the revised budget with the mayor but has ruled out working with Conservatives to block the budget at the second attempt. Croydon has approved plans for a new, boosted council tax support scheme which will provide extra help to residents in need. Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay. The councils online form should take around 10 minutes to complete. Because nobody cares. Show Even those residents who try to use the councils cost-cutting online services and its clunky and regularly tangled website are being thwarted this week. and how to view your payment schedules online. They (Croydon Council) are now saying that we will have to wait 10 to 20 days to see what happens and if nothing call them back. Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend. Revised, or reduced? The deadline for all payments to be made is August 31. At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. If you are eligible for the rebate, you do not need to wait for the council to contact you before registering with grantapproval.uk. Thurrock and Slough councils have also declared bankruptcy, and Thurrock council has asked the government for a 636m bailout alongside the tax hike. And according to the governments website, if you dont use direct debit, your local council will contact you from April to arrange a method for paying the rebate. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. For example, card cash accounts, post office accounts and most savings accounts will not. but alas it refused to accept my password when setting it up EVEN though I followed the instructions on what the password should contain. Are Marie Antionette and forgot to pay the baker London Borough of Culture 2023. 9 Some other shitty excuse Those who are not able to contact the council on its website are being offered the Council Tax contact centre phone number 020 8726 7000 but this is only staffed for seven hours each weekday, and not at all at weekends or at bank holidays. As part of our user authentication, you will receive a verification code via email, which you must enter. United Kingdom, NEW Help improve this site by 150 will be paid to residents living in a property with a Council Tax band of E to H and who also receive Council Tax Support. This appears to contradict Croydon Council's claim, "The majority of payments have now been completed.". We are committed to making our website . One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. Plans to increase council tax in Croydon by 15% have been approved by the government. London's precept to add nearly 40 to average bills, as Mayor Perry asks government permission for increase of at least 10% for Croydon's Council Tax, reports WALTER CRONXITE, political editor After 12 years of Tory austerity, the . NEW Help improve this site by A simple majority will be needed for the council budget with the proposed increase to pass on the first presentation. We are experiencing high volumes of customer contact. From Wednesday 1 July, the operating times of Access Croydon and the telephone call centre will change to 9am to 4pm, Monday to Friday. You will need your council tax account reference number for the bill you want to pay, if you know it. giving feedback 08 February 2023. If you are contacted in this way, it is going to be a scam. Statement from Mayor Perry on council tax, Council invites young people to build a Minecraft Croydon, Croydon celebrates National Apprenticeship Week 2023, Croydon launches community engagement sessions on Healthy Neighbourhood schemes in February and March, Croydons young people have more time to share health views. I got the same email, which is weird because I dont pay the council tax in our house and definitely dont have any other council tax account. Which seems at odds with reality. Media resources & contact; Croydon Observatory; Home-Newsroom 2022-01-08T12 . 8. Let us know if your circumstances change, including yourincome, where you live, who is living in your home and if someone has passed away. Show any other taxes or HMRC services You can also get help with signing in and using HMRC online services, for example if you've lost your user ID, password or activation code. NEW Help improve this site by The scheme was introduced very quickly, leaving councils little time to prepare. Show Rebates not claimed by 31 August will have the rebate applied to their Council Tax accounts. I just received an e-mail from these incompetent fools otherwise known as Croydon Council below. Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. Follow BBC London on Facebook, Twitter and Instagram. The council can take action to. Further details will be. Council tax is due to rise for all Londoners as of 1 April when the Mayor of London will add 38.55 on yearly council tax bills, It means the typical household will pay just over 434 to. Croydon residents are reminded to be aware of council tax rebate scams. Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. NEW Help improve this site by Croydon Council Tax team Call us. But since the weekend, they have been carrying dire warnings of operational problems, not only with rubbish contractor Veolias bin collection service or non-collection service, which they claim is still struggling with covid and HGV driver shortages but even with their own website, where it has been impossible for at least two days to log missed collections. Conservative mayor Jason Perry blamed the hike on "financial failures of the previous administration". Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. It has been identified that the bank account paying the council tax is being used on more than one council tax account, and only one of these properties can be your main residence. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. This allows us to free up scarce resources to be focused on other key services that meet our residents needs. The payments should have been made to eligible householders from April, if they pay their Council Tax by direct debit. Payment line: 0345 300 0614 (option 3) News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Check with your provider first before proceeding. The discretionary scheme helps residents who are on the lowest income, and those who may not have qualified for a payment from the Energy Rebate Scheme. . Posted on January 12, 2023 by insidecroydon. The Conservative-led authority has 34 seats, the same as Labour while the Green Party has two and the Lib Dems have one. Opposition councillors at Croydon LBC are confident they can block the leadership's first set of budget proposals, which are expect to include plans to raise council tax by 15%. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Calls will befrom 0203 3230 201 and texts will be from from LBCroydon. He told LGC: Croydons Labour councillors will be voting against the proposed council tax increase. You have accepted additional cookies. Have you received your emergency energy Council Tax refund yet? News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. If youre paying bills via direct debit youre not that poor. Thank. We've matched the postcode to London Borough of Croydon. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. We are committed to making our website accessible to all visitors. Elsewhere on the council website, revised services which usually means reduced services are being highlighted, with red flags raised for rubbish and recycling services. We have received an email to say that our application for the 150 Energy Rebate has been granted. The payment from the government is intended to defray rapidly rising fuel costs, and is a one-off refund, not a loan, and therefore does not need to be repaid. We consider those on the lowest income to be residents who get Council Tax Support (a benefit based on the level of household income). Read about our approach to external linking. We are committed to making our website accessible to all visitors. Find out about the changes to Council Tax support, Apply for a refund if you overpaid Council Tax, Births, deaths, marriages and citizenship. Croydons Green Party also indicated they wouldnt support the increase on social media by retweeting a link to a petition objecting to the 15% rise. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Police drugs raid closes High Street and roads in town centre, Croydon slow to act over 150 Council Tax energy rebates, This sounds similar to the two-week promise made by Croydon Council to small business owners in 2020, when the council was handed millions in lockdown grants by the government, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. Pensioners on Council Tax support residing in property bands E to H will not receive a payment from this scheme. But on May 30, the council invited residents to complete an online form to receive their rebate payment. Do not close this page if you would like to continue. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. You have rejected additional cookies. Of course nobody is asking what happens if you pay extra for energy via a PAYG meter and youre so poor you dont pay council tax, so you dont qualify for the energy rebate. Viridor burned it as excess plastic not for landfill. The first is a calculator which can give you an idea of what you may be entitled to. You do not need to complete an application for the discretionary rebate payment as these will be awarded automatically. Councillor Mark Watson, cabinet member for communities, safety and justice. Send us a message and we'll get back to you as soon as we can. If you currently pay your council tax by Direct Debit, you do not need to tell us each year. Start a new calculation/claim. All Londoners will face an increase in council tax from March, End of twitter post by Jason Perry - Mayor of Croydon. Done nothing: Mayor Jason Perry has yet to extend the operating hours of the councils contact centre. Based in Croydon and edited by Steven Downes. You can find more details of this on the councils website at www.croydon.gov.uk/council-tax-energy-rebate. Setting up a Direct Debit is simple and easy and is the most efficient way for us to collect your instalments. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme. You'll usually have the. Check if you're eligible for a discount or reduction on your Council Tax bill for example, if you're a full-time student or a sole occupier. Read about our approach to external linking. Using the online form, residents can select one of the following payment methods: Switching ongoing payments to direct debit remains an option for all account holders and is the easiest way to pay council tax moving forward. Paying your Council Tax Find out who is responsible for paying Council. Where to find. Return to a calculation/claim you have saved. The council appears to be using the energy rebate as an excuse for a massive data-scraping exercise. So there cant be a shortage of money. Get in touch with us online, by phone or in person. 7. You can also choose to wait until September to receive the rebate in this way. Find out about your responsibilities relating to council tax as a landlord. To help us improve GOV.UK, wed like to know more about your visit today. 0.1 England and Wales. Are unable to get over those pesky Rachmanistic behaviours Nearly 9-in-10 of Inside Croydon readers say that they have not received the government's 150 emergency energy rebate with their Council Tax, more than two months after the money was paid over to Croydon Council for the purpose. The council states that, "Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.". A Croydon PCN number starts with 'CR' , followed by 8 digits/letters (eg. It means the typical household will pay just over 434 to the Greater London Authority, mainly for transport, policing and the fire brigade, as well as the running of City Hall. If you are exempt from paying full Council Tax due to your property or status or because you get full benefit, then you can still get the rebate. If you did not receive an energy rebate payment, our discretionary payment will be made directly to your Council Tax account. The council reckons even its online form should take around 10 minutes to complete. You can get information on their. Here's how to complete your Croydon Council Tax change of address: 1) Head over to SlothMove's home setup service. Enter your email address to subscribe to this blog and receive notifications of new posts by email. You could make it easier for the council to contact you by completing an application for an online account. The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. Email: croyctax@croydon.gov.uk. To change the bank details on your existing Direct Debit,complete the council tax Direct Debit instructionform with your new bank account information. Proud to be Croydon - diverse and ambitious. If the council does not have any contact information for you such as an email or mobile number, they will have to write you a letter. Unless hes on a promise and has to apply for payment of his wages via a website. Video, Russian minister laughed at for Ukraine war claims, Croydon council admitted it couldn't balance its budget for 2023/24, Skip twitter post by Jason Perry - Mayor of Croydon, Thurrock council has asked the government for a 636m bailout alongside the tax hike, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78, Sonic boom heard as RAF Typhoon jets escort plane, Nelson's 97th-minute stunner gives Arsenal victory. Residents will need their property reference number located on the top right of their Council Tax bill, contact details, National Insurance number, bank account number and sort code., The council states that, Croydon households will receive their 150 council tax rebate within two weeks of the completed form being returned and their details verified.. You can change your cookie settings at any time. This is because will have already had a 150 payment through the Household Support Fund. Gove's funding increases have come too late to save Croydon. Last week Jason Perry, executive mayor of Croydon (Con) said: I know this is going to be difficult for people in Croydon, particularly when they face other pressures but without the proposed increase, the council would need to make a further 20m of additional cuts this year, putting vital services to vulnerable residents at risk.. Register for paperless billing, pay your Council Tax bill, tell us you're moving home, let us know about a change in your circumstances, find out if you're eligible for a discount or reduction, appeals, refunds and Council Tax bands. Bernard Weatherill House 8 Mint Walk From: Valuation. Other ways to contact us. The government need to step in, end the unfair funding of outer London and review Croydon's debt so that we can work with them to create a financially sustainable future.. Contact us. Prime Minister Rishi Sunak's Government must now respond to the petition raised by Inside Croydon that opposes the imposition of a 15per cent Council Tax increase without first holding a cross-borough referendum on the matter. 3) SlothMove populates your council tax providers. Hide, Send feedback directly to the content team using our website feedback form. 3. We are committed to making our website accessible to all visitors. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! More information can be found on Croydon Councils website here. How frustrating. As a result, the main group of people who have been paid so far are those who already pay their Council Tax by Direct Debit because local authorities already have their bank details, so should be able to transfer the money directly into their account. It will take only 2 minutes to fill in. Contact your local council immediately if you're having trouble paying - they can help you, for example by spreading your payments over 12 months instead of 10. The government said: "Given the exceptional circumstance in these councils and unprecedented scale of financial deficits in each council, the government has agreed to the requests. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Croydon is divided into 28 wards, electing 70 councillors. For queries about your Council Tax or business rates bills contact your local council. Executive Mayor Jason Perry has so far done nothing to extend the opening hours of the councils contact centre phone lines. Posted on February 20, 2023 by insidecroydon. Croyctax@croydon.gov.uk. "In line with their requests, Thurrock and Slough will be able to raise council tax by an additional 5% above referendum principles applied to other councils, and Croydon will be able to raise an additional 10%.". Mr McArdle forgot to issue you the Advice and move his fingers via the correct orifice We recognise that those on the lowest income may need more support than the 150 being made available from the Energy Rebate scheme. You should never give out your bank details by phone or by text. Dont worry we wont send you spam or share your email address with anyone. Again, the council offers no alternative, off-line method of claiming the government cash, which the council is obliged to distribute (rather than hang on to and hopes no one notices). Please note that these messages may come from both the council and our form provider GrantApproval. What's the least amount of exercise we can get away with? Following Monday's council tax announcement Mr Perry said: "Given the scale of financial collapse Croydon has experienced, getting back on track will require incredibly difficult decisions. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. The challenge to be trusted to do the big, bold, brave things, 14 February 2023 Further details will be made available online or through Croydons council tax contact centre 020 8726 7000.
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