Passes that were automatically renewed should be received by 1st March 2023. What do I do about my concessionary bus pass? passes that expire between January and March are in the process of being issued 2 Are senior bus passes renewed automatically? If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. There is no need to contact us until we get in touch with you. Update or cancel a card. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. If you cannot apply online for any reason please contact us. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. http://www.nowcard.org/nowcardfaq.asp#FAQ23. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. We will need to see evidence of your new address. If it has already expired, please call 0345 678 9088 to arrange a renewal. No, concessionary bus passes are not accepted on the night Buses. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. I am an age-related bus pass holder and my current bus pass is due to expire soon. All content 2023 Southend-on-Sea City Council. 1 Contents. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. You can apply for your renewal bus pass online. It costs 10 for a new card. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. new pass.. Can I use my pass on Trains? When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Please provide them with as much detail as possible about the journey you wished to make. Currently this is at age of 66. This will be. Before your pass expires, we may send you a letter inviting you to renew it manually. Alternatively, you can renew your pass online. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Application forms for the 'English National Concessionary Travel Scheme . It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Concessionary bus passes will no longer be renewed automatically. This cookie is set by GDPR Cookie Consent plugin. Your new pass will be not sent until a week before your old. By clicking Accept All, you consent to the use of ALL the cookies. A letter and a renewal application form will be sent to you automatically you can also use the application form below. This can be done online or at a participating library. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY These pages are for East Sussex bus pass holders. You can renew your bus pass up to 8 weeks before it expires. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. What do I do with a bus pass which is no longer needed? Apply for or renew your bus pass. Continuing eligibility for a pass issued due to a . We send out renewed passes by the end of March. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. But opting out of some of these cookies may affect your browsing experience. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. Lancashire: . Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. You can find your renewal code located in the box towards the bottom of your renewal letter. This Completed renewal forms will be processed and new vouchers issued approx. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. with no need for anyone to fill in any forms or submit any photographs. My age-related pass has now expired but I have not received a new one. 1 week before current vouchers expire. Customers will receive their new pass to the registered address at least1 week before their current pass expires. We also use third-party cookies that help us analyze and understand how you use this website. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Renewing your Bus Pass. If you dont provide us with evidence, your new pass will be delayed. The passes will be sent out automatically but people should call the bus renewal hotline . See. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Some bus services are changing. Two weeks before your current bus pass expires you should receive a new bus pass in the post. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Your bus pass will be renewed automatically. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. How do I apply for a disabled persons bus pass? Disabled person's bus pass . You should allow 6 weeks for your application to be processed. Changes To Renewal Of Concessionary Bus Passes. All rights reserved. In the unlikely event that your pass does not arrive, you should call 01452 426265. Please note you will require your customer number to complete the form (This can be found on your renewal letter). Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. No. Where can I get a bus pass for an older person? If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. It does not store any personal data. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. You can get an older person's bus pass when you reach State Pension age. Using your card. Have you moved? If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. What should I do? pensioners. If you have any questions, you can call us to discuss your application on 0345 200 0388. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. You do not need to reapply for your bus pass. If you send us different evidence, your pass may be delayed or refused. English bus passes are not accepted in Scotland and vice versa. What do I do about my concessionary bus pass? This cookie is set by GDPR Cookie Consent plugin. Please ensure that you keep us informed of any changes to your name or address. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. This cookie is set by GDPR Cookie Consent plugin. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. Read and contribute to the 20 readers' comments . A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Your older person's bus pass is valid for four years. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. You'll need your current pass in order to renew. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. Disabled person's bus pass There's no central provider of the disabled person's bus pass. You can make updates to the following details before your bus pass renews: your appearance. If you have not received this letter, call us straightaway on 01452 426265. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. Unable to drive for reasons of medical fitness. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. Collecting an application form from your local library. What are the 3 most important parts of a motherboard? You will need to pay 10 to replace this pass. You can start using your new pass immediately, just like you would with a new debit or credit card. How do I renew my bus pass in Northumberland? How much longer should the Sun remain in its stable phase? Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. March 2023 renewals. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. My new bus pass has been refused by the driver. Click or tap the rating which best represents your experience. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. In the unlikely event that your pass does not arrive, you should call. These are mostly people who have held a bus pass since at least 2008 and will now be . We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. Your new pass will be valid for 2years. Can I use my English senior citizen bus pass in Scotland? Please let us know if you no longer require a bus pass. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. How does violence against the family pet affect the family? Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. If you currently receive Travel vouchers you will receive a renewal form at your registered address. For those people needing to apply for their renewal this too can now be done byApplying online. You can apply for your renewal bus pass online. This cookie is set by GDPR Cookie Consent plugin. If you've had a concessionary bus pass for the last five years, you might . All young disabled pass holders must provide a new photo if they wish to renew. Essex County Council is not responsible for this. The cards offer older and disabled people free travel in the capital You will receive your pass by post within 5 working days. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. Where you caught it and at what time, along with your destination. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. We will post your renewed bus pass 18days before the old one expires. If you do not receive your new pass please contact our information line on 0345 600 0659. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. You may need to provide proof of your new address. If your pass has been stolen, you should call 0345 200 0388 to replace it. The new pass is free. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. Older person's bus pass renewal. We only need this if you want us to contact you and we won't keep it once we've replied. Can I use my bus pass on National Express Services? I have moved into Gloucestershire. Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Companion passes are automatically renewed at least 2 weeks before they are due to expire. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Open all. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Can I use my disability-related with a companion bus pass in other parts of England? If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. A 5 administration fee will be required for a replacement bus pass. You don't have to do anything, unless you have moved since we sent you your last pass. Do not include common words or names. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Are you struggling with the cost of living crisis? *A. There is no need to contact us until we get in touch with . Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Unemployed people. When can I use my concessionary bus pass in Gloucestershire? If you have any questions, please contact Essex County Council by calling0345 743 0430. You should have receive your renewal form by mid-February. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Your pass will be automatically renewed if you have used it within the last 13 months. Learning impairment that has resulted in an arrested state of development before adulthood. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. This form can be completed and returned in the envelope provided with your form. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. for staff to amend your details and arrange for a renewal pass. It is being used by the person whose photograph and name appears on the pass. Your browser does not allow scripting so some of the features of this page may not work. The day and date you experienced difficulties. Are senior bus passes renewed automatically? For further information see www.gloucestershire.gov.uk/fairprocessing. For further information contact: The National Rail enquiries telephone number is 08457 484950. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. Freedom Pass expiring: How and when to renew London travel permits. Please still, Older Persons bus passes will normally be automatically renewed. It is not valid in Wales* or Scotland. You should continue to use your current pass, but then cut it up once your new pass arrives. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. If you have any problems using your card, it will be necessary for you to contact the bus company directly. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. No, your bus pass cannot be used on National Express services. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. How did the American colonies actually win the war and gain their Independence from Britain? all that. You do not need to renew an igo card. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. What type of medicine do you put on a burn? If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. 5 Other ways to apply. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Applicants can enter in their postcode online and will be given the contact details of their local council. Dont include personal or financial information like your National Insurance number or credit card details. We apologise for any inconvenience that this situation may have caused you. Flexible support fund - available at . Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. Free travel before 9.30 am on infrequent services. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. Applicants whose pass was issued due to a disability will continue to be automatically renewed. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. You can apply for your renewal bus pass online. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. You will need to apply to your new local authority for a new pass. Calls from mobiles are likely to be considerably higher than those from landlines. If you have not received either a letter or full pack call us straight away on 01452 426265. What is the cause of the card not working? Forgotten your Username? You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. I have moved out of Gloucestershire. The form will ask for a new passport-sized photo, which will be printed on their new card. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. To get an older persons bus pass you must 2 Apply to your local council. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You need to check the expiry date and apply to the council for a new one if you're is due to expire. igo card for 11 to 16 year olds. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Disability-related passes can be valid for 1 - 5 years. Auto-renewal for an older person's bus pass. Apply for a new age-related pass. The cookies is used to store the user consent for the cookies in the category "Necessary". Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. Find out which bus company you wish to comment about on our bus operator contacts page. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. You also have the option to opt-out of these cookies. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. However, you may not be allowed to use your bus pass on night buses i.e. Username Password Forgotten your Password? Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. What happened to the baby in Joy Luck Club? It is no longer possible to change your delivery address, replacement charges may apply if pass is sent to an old address. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card.
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