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So, that explains the different labels and (possibly) the Fragile stickers. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Buyer gave wrong address, and expects refund, who - The eBay Community I also ask if you have me mixed up with another seller you've purchased from recently. 03:13 PM. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . 26-05-2020 Go to usps site and fill out the mail fraud form. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Phone eBay and they said I should have tried harder. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. 26-05-2020 This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Select Order Not as Described. The thing to remember is that these slip up were t. Did you try talking with the buyer? I only sell local, mainly to avoid hassle. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Fabric: Polydex. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. 'However once the seller has received the item back, eBay can then step in and review the . A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Dollars. Is it possible they received it from another seller? If you have any problems paying for your items, we . It was hard for me to believe that since it was a solid stainless steel item with no moving parts. It is better to talk with them first before doing this. paperspast.natlib.govt.nz Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Its ok but I like the darker one you had in your listing. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Has she possibly got you mixed up with a different seller ? Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. The item is missing parts or features, and this was not disclosed. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. What if the buyer is not trying to rip you off but simply made a mistake? Once payment is confirmed you ship it promptly. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Hey Im kind of new to mercari and Im really nervous. 09-10-2020 Buyers abusing "not as described" to force refund - PayPal Community The item's condition was misrepresented. If so, it's definitely not a package I've sent out. New replies are no longer allowed. Ebay problems: Buyer opened a return and sent back a different item We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. I'm not sure. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Am I protected against negative feedback in this scenario? The one I received is as per the photo. Ebay always takes out the fees and send the remaining money to the Bank on file. Choose "have us call you", that's the best option these days. However, for large packages and certain types of express service, UPS is the cheaper . 26-05-2020 But I would think it is more likely a customs thing. Then find one of the facebook groups for sharing scammy ebay users and share his username. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. How Buyers Scam Sellers on eBay (A Decade of Scams) they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. USPS is the most trusted delivery service in the USA. Am I going to be screwed out of $55? New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. How do you prove you sent A? Never sold on Ebay before. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? But at least it was worth somewhat close to what the item I sent them was worth. Our app will file a claim in your stead, saving you time and a potential headache. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Ask if they want you to dispose of it or return it to them. I'm not sure where I stand on this now. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Is it possible to contact their police department? You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Do you have the number? They offer some sort of limited-time discount in order to create a sense of urgency. What should I do? Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Two moths ago, a parcel comes back. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Check all items upon receipt. Made sure we sent all images to amazon as it was within 30 days of purchase. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. They aren't. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I asked my boyfriend to print off the labels and post them while he was at work. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Its just getting worse, sadly. When a buyer wants to return an item and be issued a refund, here is what you do first. Yes it would be a pain. - edited The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. I have no idea how to get on the phone with a live human being? Attached is a picture of a side buckle and the package with address label. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Along with photographing everything, try to record any identifying details about the item. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense If they bring eBay into this, do I stand any chance at all? This was shipped by Global Shipping Program. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Law Regarding Receiving a Shipment That Was Not Ordered Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Remember that if an offer looks too good to be true, it probably is. For more information kindly send . You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Thanks for this suggestion. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Visit the nearest USPS location and fill out a request form. e-bay couldnt give two hoots for sellers as long as they are making money. That's why I thought maybe they mislabeled. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Plus get a receipt from USPS. to fight them over this and go to the Phillippines is beyond annoying. Most of them are happy new year banners being returned in Febuary. Example: You bought a table, and it showed up with only three legs. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. When a buyer disputes an item, the review is no longer an option unless they "accept the item". I'm not sure if Canada Post would put those on there?? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Honest mistakes happen. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Please Help! Disputing the chargeback can take a lot of time and hassle on your behalf. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. An option to dispute the refund and report the buyer will appear. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". If you play nice, they will just tell you that it's too bad and part of business. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Cheaper seller scam: They help the organizations to focus on the other parcels they have to deliver. I was hoping it was a post offcie mix up. The scammer will ask for the victims gift card number to use as payment. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Both early political pieces. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? But if he has balls to carry on, follow up with post master complaint. You can request that the buyer send the item back to you immediately. The online auction site launched in 1995, and scammers have used it ever since. I told Ron that this was, "pardon my French, absolute bullshit." So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. When you issue a refund to the buyer They'll be refunded through their original payment method. Anytime I can create with the Stardream line, I jump at the . A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Then gets mixed up on which item was wrong. i think someone is trying to scam me like this to. Learn the fundamental steps for running an eBay business. I've never owned/sold a necklace like that. Buyer pretended the item/ring was not as listed. Lol either way I wasnt surprised. I have multiple people selling my exclusive product for less that I sell it for on Ebay. This is what it takes to get ebay to appeal a return in your favor. thanks to all for your help. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Report a buyer if you think they have acted illegally or fraudulently here. I sold an item for $55 and they sent a return saying I didnt send the right item. I can send to any other email address OK.We'll move all . This topic was automatically closed 180 days after the last reply. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. 26-05-2020 If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Message 1of 30 As per the returns policy you are within your rights to refuse it. Copyright 1995-2023 eBay Inc. All Rights Reserved. Heres how. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The buyer confused me with another seller. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Or is it possible it was mixed up with a different package? I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Exchanges and Replacements - Amazon Customer Service What can I do in this situation to avoid loosing $900 and the item as well? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Got my money back and a promise from eBay to better train their support staff -_-. Record any serial numbers or unique codes. Buyer wants to return, says i sent wrong item : r/Ebay Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). There's no possible way I sent the wrong item so he's trying to scam me. I think the label on top is Canada Post's label they put on once it enters their country. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. As its a scam, you will never see your money or your items again. I take pics and and email amazon all the details of before and after and the condition it is come back - Learn how your comment data is processed. Because the seller sent a lighter instead of a $600 Gucci wallet. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. 10/31/2020 at 3:54 pm #83017 Antique Frog Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. In my experience, the wait times are usually short and they do call within the estimated time. The law spells out how to challenge billing errors. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Create an account to follow your favorite communities and start taking part in conversations. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Help a buyer with an item they didn't receive | eBay This is the message:Just wanted to say that the item I received was not this one. eBay are only concerned with issues that affect their own profit margins.