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According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. I have already picked up my ferry tickets. These hydro boost systems are even smaller than the 12' boosters in use currently. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. What restaurants are near Direct Ferries? Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. We do care about our customer and completing all amendment requests that we receive. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Please don't hesitate to contact us, if you have any queries. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Diabolical way to treat disabled, limited income people , or even anyone!! I will rather swim than use the useless company again. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Find out what it's like onboard the ferries before you travel. You have been added to the mailing list. When cancelling via phone or email the cancellation fee is 30/35. Also there is a choice of "lounges," but there is no explanation of the differences. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. If I misspell my name, is correction required? Buying tickets went pretty well online. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. WebGreater than 24-hours before travel. Here are 8 tips for writing great reviews. Get your BatamFast tickets to Desaru. We had the same with Qatar. not clear. Channel House You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. We are very sorry that you are not happy with our service. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Have not noticed the website asking me for ages upn the original booking. Stay away. This is the version of our website addressed to speakers of English in United Kingdom. We remain at your disposal. No questions have been asked about this experience. WebYou cant reach them by phone which is a problem if you need acute help. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. This is why we offered you the closest alternative available we found with the ferry company you chose. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Click on a category below to reveal the related questions. Thanks. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. They send Google link with location but doesn't work on my phone or computer. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Thank you for booking with Direct Ferries. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Stay away!! Add passengers: pay for additional passengers. Instead we have an inside room. Londra, Inghilterra, Southampton SO19 6AJ England. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. It is also important to mention that open tickets are usually non-refundable in case of cancellation. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Our team will cancel your tickets and process your refund request. We often link to other websites, but we can't be responsible for their content. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. We use dedicated people and clever technology to safeguard our platform. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Buying a ticket was easy but now to see how the experience on board will be in a few months! They said they would check it out. You have been added to the directferries.co.uk mailing list. 99% of travellers recommend this experience. Washington State Ferries. Well done Direct Ferries. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. The reservation is only related to We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. It's now a month later and they still haven't refunded me! Can I request a ticket cancellation/change on behalf of another passenger? I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? They said it would take 48 hours to confirm. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. I will never book with this company again and I advise others to steer clear. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Please send any questions or comments to: help@poferries.com (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Anyone can write a Trustpilot review. Rent-to-own and financing options allow you to get the trailer you need within your budget. WebScore: 4.3/5 (13 votes) . The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. I even tried to take a person off and they wanted 214?! If youre booking a ferry with Brittany Ferries go direct! However I didn't receive a confirmation email. shocking service. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Tried to amend reservation to Mar 3-6. With our quick and simple ferry finder tool, finding a It may not display this or other websites correctly. I have travelled many times ever since my first positive booking experience. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. 2-3 Three Rivers Business Centre, Felixstowe Road. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Please note that a small cancellation fee of 6 (euros) per booking applies. Booking was quick and easy! WebWill I get a refund if I cancel my booking? For contact details visit our contact us page. Don't really get your point. It goes against our guidelines to offer incentives for reviews. like what ? gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Our team checks each review posted on the site disputed by our community as not meeting our. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). Thank you! Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. 2023 Trustpilot A/S. Please don't hesitate to contact us, if you have any queries. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Ferry delay compensation. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or