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3.4 Indemnity. The Weeknd Tour 2023. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Customer Files Viagogo COVID-19 Ticket Refund Class Action You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 2.6 Making an Offer. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. status of any class action settlement claim. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Your email address will not be published. 2.17 Season Cards. Viagogo is a ticket marketplace for concerts, sports and theatre events. Viagogo had a selection of how much did you want to spend for a ticket. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. 1. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. the price it is sold for on the primary market). If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. viagogo (@viagogo) / Twitter By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. I had tried calling them and the day of the concert and no answer. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. 6.7 Third Party Information. 3. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. . 'It's been a bit of a headache and I don't know where I stand with anything.'. The tickets were bought by me as a present for my mother and parents-in-law. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. You may only use the Services if You can legally enter into and form binding contracts. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 'It's clear as night and day the 2020 event is cancelled.'. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Yes, add me. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. I have lots of interesting documentation. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Getting a refund on an event ticket - Citizens Advice Can Australians join in? The Weeknd Concert Tickets. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. How do I get a refund from a ticket seller? - Which? Privacy Policy | The difference between 'cancelled' and 'postponed' events is . Adele FaceTimes fans as some demand refund for flights and hotels over Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. . Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. that reports on class action lawsuits, class action settlements, We will also add Tax on our fees as applicable. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. May 3, 2021 / 1:22 PM / AP. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . 6 things you can do to get a refund for canceled, postponed or I sent our ticket numbers but Opera Australia said they were not theirs. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. 4.Select the button beside the transaction you want to dispute, then click Continue. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Coronavirus outbreak: cancelled or postponed events - can I get my money back? 1. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. We endeavour to rearrange delivery with the customer or arrange a collection point. I haven't received an email confirming my order. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. To open a dispute: 1.Log in to your PayPal account. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Since June, we've found listings for events at all of these venues on Viagogo. The organiser will tell you how to get a refund. Viagogo denies withholding refunds for gigs hit by coronavirus Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Editor, Marcus Herbert. What is the viagogo complaint handling process? Dial +1 (866) 788-2482. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber drug injury lawsuits and product liability lawsuits. Received Refund in full for cancelled concert. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. I'm at the point that a class action . Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. 3.2 Other Information. The law catches up with viagogo - event promoters and music fans are I'm Travelling - where and when will I receive my tickets? Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. 2. 6.5 Tax Indemnity. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . This tracks your activity using third party cookies. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . You must contact the Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Ticket listings are a representation of actual seat location. This is so we can promote the sale of tickets and items that You list for sale. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. The whole ordeal cost me almost a thousand dollars. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Not only no refund. 6.10 Notices. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. 'Such tickets will become void and the ticket holder refused entry to the theatre. BTW the tickets were available also the same day of the concert. The revised version of this Agreement is automatically effective after it is initially posted on the Site. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. StubHub to refund canceled events after pandemic complaints This article is published to give you an update regarding the class action filed against Viagogo. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Please note this does not include any Tax that may be payable on fees We are required to pay. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Rufus Du Sol Tickets. viagogo - Buy & Sell Concert, Sport & Theatre Tickets You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Ha*Ash Concert Tickets. This is so frustrating its been 2 years !!! 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. According to the consumer group Which?, Viagogo's terms and conditions say . Ticket reseller Viagogo defends practices in face of consumer and A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. 5.4 Making Adjustments. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. However, despite the official announcement . Romeo Santos Concert Tickets. We do not control the information provided by other users which is made available through the Site. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. viagogo - Buy & Sell Concert, Sport & Theater Tickets 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. It states that if an event organiser offers tickets to . For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. By Rhona Shennan 23rd Jul 2020, 3:38pm Provide the information they might require. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. "Comparably priced" replacement tickets are determined by viagogo in its discretion. They will not give me any explantion for this. About Us Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Note that Your payment may be withheld if you violate this clause. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Can I buy tickets that are personalised with someone else's name on them? If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 4.1 Double Posting and Removal of Tickets. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter All sales and bids are final. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Read Customer Service Reviews of www.viagogo.com - Trustpilot 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Viagogo-cancelled event and refunds. Andr Rieu Tickets. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Anna Netrebko concert canceled by Taiwan orchestra We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. says firm changed policy to deny refunds if tickets can be used in 2021. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. You will need a username and password to access the Site and use the Services. Justin Bieber has cancelled the remaining dates of his Justice World Tour. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Which? Which? viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. administrator or law firm. I have no ideal why a law suit has not come up sooner. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. A Which? If an event is moved and you cannot make the rearranged date, you should be entitled to . Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. . Leave us a message by clicking the Contact Us button. The refund will be received from the Event Organizer within 30 days. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Actions does not process claims and we cannot advise you on the 2.11 Ticket Fulfillment. Answer (1 of 3): Viagogo runs prudent customer care operations. Due to extreme weather conditions, our phone lines are currently closed. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. 2.9 a) Exception to Sellers Obligation to Confirm. Here's how you can refund your Justin Bieber tickets All sales and bids are final. The court would need to determine which Class members would choose the voucher over a cash return as per the company. 5.Select 'Item dispute', click Continue and follow the on . How to Request a Stubhub Refund [98% Success] - DoNotPay I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Viagogo withholding refunds for cancelled events, Which? finds According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. To register, You must provide your real name, address, phone number, and email address. 6.2 Waiver of Consequential Damages; Liability Limit. What are the viagogo Terms and Conditions? That's not something you're likely to shake off. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. FanFair Alliance - Ever get the feeling you've been cheated? Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Even after I provide my bank statement to them and their . has spoken to a number of ticket holders who have been denied refunds for cancelled events. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. Many event managers have already committed to providing refunds for cancelled events. Nelnet Servicing Data Leak Your Personal Information At Risk! Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Viagogo | ProductReview.com.au Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Pretty straightforward, you'd think? One Direction Tour 2023. Knotfest Japan Tickets. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Piggyback tickets may not be sold in the same listing. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 3. Why is the price printed on the ticket different to what I paid? Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it 7.1 Ownership of Intellectual Property. Rob Davies. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus You will receive an email notification from Viagogo explaining the same. Why can't I see my order or sale in my account? Apparently not. Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. viagogo - Buy & Sell Concert, Sport & Theatre Tickets I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Concert ticket refunds: Tips to have best shot at getting money back If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 7.2 Copyright. contends that Viagogos action is in direct violation of the companys stated policy.