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Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. General Terms and Conditions ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Will I be required to pay to reserve a seat? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. On arrival, simply present your mobile ticket for scanning to gain entry as usual. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Do I need to add to Passbook to gain entry into the venue? What happens if I purchase multiple tickets and haven't received them all? Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Where do I select Mobile Ticket delivery? On some occasions seats are released closer to the event. Restricted view refers to seats that have restricted viewing of the stage or event. More information relating to mobile ticketing will be communicated in the lead up to the season. There are so many people queued up outside the MCG, waiting to get in. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Find out more about. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Who is entitled to a concession or child ticket? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. What are the different types of Ticketek Gift Vouchers? Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? FAQs 2023 | AFL Membership Sign In Join today Please note: AFL House is currently closed to the public. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Your barcode will be on the first page that opens (the homepage). You now have the option to have your sign in details remembered for your next visit. 2022 AFL Ticketing Information | Adelaide Football Club This allows the Friend Spotter feature to link your seat location with your Facebook friends. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Please note that there will be large wait times on the phone when dining tickets go on sale. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. No, you can continue to use your mobile ticket. Some events may have a Family ticket which includes 1 Adult and 1 Junior. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. All rights reserved. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. All rights reserved. Systems are in place at every venue to ensure that each ticket barcode can only be used once. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. We sell tickets on a "next best available" seating system. Accept the Ts&Cs and "Submit" 9. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. This refers to the various levels of ticket types on offer; e.g. chevron_left. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. My Ticketek; Gift Vouchers; Tap "Add to Passbook" at the bottom of your mobile ticket. 3 0 obj Sell tickets directly from your Ticketek Account. You will receive an Order Confirmation via email immediately. Invitee A changes their mind and does not proceed with their purchase. They will be assigned the next two seats along (next to Invitee A). No, Ticketek Gift Vouchers are not reloadable. PDF Official Stray Kids Collector Ticket FAQ 13+ - Adult Ticket. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". We recommend that you confirm with your venue whether they have an existing ticketing agreement. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Many businesses act as Ticketek Agencies throughout the country. In most cases, a GA ticket is a standing floor ticket. Will I be notified of event / gate changes? You will get an error message if you enter the Voucher ID incorrectly. %PDF-1.5 Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Write a review Ask a question. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Tap the trash can at the top right of the event pass to shred the event pass. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Log into your My Ticketek account and make sure all the details are correct. Invitee A starts purchasing two seats from hold. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Why does Ticketek want to access my Facebook details? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. I've sent an email invitation but some or all of my friends did not receive them. Please see our tutorials on how to reserve seats in the AFL Reserve here. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. How do I make a wheelchair or Accessible Seating booking? We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). My address has changed. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Who can book a family and concession ticket? - Ticketek Australia How will I know when my content is personalised? Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. The MCG does apply an additional transaction fee. The email account that the message has been sent to is full. There are over 20 circumstances you may request a refund.