Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Repair by an Expert. Text (855) 929 - 4190. Global Technical Recruiter. I suggest you find a better place to buy your Jewelry if you want good service. Sign in to add more and ensure your Favorites will be available on all your devices. Expressing love should never be stressful. Original review: Feb. 26, 2023. Granted, it was pre owned, but still. If you select a size other than the standard ring size shown, service may be required to adjust it. Be the first one to find this review helpful. What is the difference between white gold and platinum? Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb I asked to return them and Share your photos and videos with others to prove the truth of your words. Custom designed jewelry is not returnable. What is the customer service policy at kay.com? 8:30am - 10:00pm; Tue. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Second pair one earring was broken. Fun delivery. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. You must bring a valid photo ID (such as a driver's license). For more information about reviews on ConsumerAffairs.com please visit our It was a great relief to have it arrive so soon. Customer Service: 1-800-229-0364. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Log in - Kay Jewelers Email Kay Jewelers | Tips & Talking Points - GetHuman The millimeter is our standard unit of measurement for jewelry dimensions. Color gemstone jewelry is not eligible for trade-in. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Solitaire engagement rings are the perfect representation of your love and commitment. Please try again. Excellent Service. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. At Kay.com, they strive to provide the best customer service possible. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Both share the same physical, chemical and visual properties. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. www.survey.kay.com Kay Jewelers Guest Satisfaction Survey You'll have great cow workers and flexible schedule Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Design-a-ring: (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Vous avez un problme similaire? Learn more I dont know if something is wrong with the gold or the chain doesnt agree with my skin! The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Do not buy from them. Average Customer Rating. Our customer service begins with the sale and never ends. Both gifts from my husband were purchased at this store and I had the receipt. Associate then call the manager and was able to find when I was about to leave the store. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. durable and stronger than white gold. White gold is pure gold that is mixed with alloys to give it a white Budapest. What is KAY Jeweler's return and refund policy? Grab your savings right now. I had it insured and it appraised almost 30% more than what he paid for it!! If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. Kay Jewelers provides services in the field of Clothing Accessories - Other. I am beyond frustrated with the service department at Kay Jewelers. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. I also have a contract that states you will replace any damaged or missing diamond. I was told they couldn't resize them, which seemed odd for a 'jewelers'. It was three rings together. You all are Rock StarsSheena. 2020 for repair. How can we enhance your Kay experience today? I would like to write a letter to your corporate offices. We're Available. I came by with my boyfriend to just look around. That ring is worth 3x that amount now, and $600 for it is unacceptable. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Learn more I called the store to check if my ring arrived and they told it did. Monday to Friday: 7 AM 1 AM ET. Top of the Page, Do you offer engraving? a:hover { I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Signet Jewelers Ltd. - Kay Jewelers. I would highly recommend kay.com for your jewelry purchase. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . I was they would call me by end of the day to let me know, off they did not calll. Customer Service - Kay When I brought it in, they said it would be $450 to repair. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. This complaint was posted by a verified customer. This situation became the most unprofessional experience of our lives! Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Is this your company? the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. What is KAY Outlet's return and refund policy? Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. You will be required to sign for your merchandise when you arrive to pick it up. When I brought it in, they said it would be $450 to repair. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Join Our Email List and Receive a Special Offer! They treat their employees like numbers. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. monetization. 5 Ways To Personalize Your Anniversary Gift. To my surprise she worked it out so that I got a beautiful NEW RING. Always a pleasure to go in. Salary wasn't the greatest. Please try again. An expert can help you narrow down options and find the perfect jewelry. min-height: auto!important; ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Credit & Financing. Wife wore the earrings once in January. Top of the Page, What colored gemstones are considered precious? Kay Jewelers Customer Service Phone Number & Hours - ForLocations On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Top of the Page, What is your policy regarding the gold supply chain? There was no one in the store but workers standing around . I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. Either another chain or another piece of jewelry or refund. Kay Credit Card Reviews: Is It Worth It? (2023) - WalletHub If you enjoyed your shopping experience here, you can take a look at their membership program. From guiding you to the perfect engagement ring to handling a purchase-related question. The diamond came out four days later! Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. How come they dont keep it in a safe or a common place for pick up? I love my Leo diamonds. The trade-in value is the original purchase price, excluding charges such as tax and shipping. What is your policy regarding the gold supply chain? KAY at Your Service. The opportunity to save $25 OFF is not common. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. I am beyond frustrated with the service department at Kay Jewelers. Thank you Catherine for going out of your way to replace my exact match ring. Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. They treat their people like trash!!! 2. This review was chosen algorithmically as the most valued customer feedback. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. What industry does Kay Jewelers compete in? I have two options: a. She found the exact ring at another kay store in riverside. They refuse to remove the interest. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. <3 my kay.com :), Great service and products. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. How do you tell someone this? Catherine Kay manager wasn't hesitant to offer me an exchange. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I mostly enjoyed the shopping experience from here. Sign up to receive our free weekly newsletter. Top of the Page, What is the difference between natural and lab-created stones? I absolutely will never shop with Kay's again!!! When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Top of the Page, Do you offer any warranties on your merchandise? border-bottom: 4px solid #515666 !important; To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. KAY . We received a bill charging us all of the incurred interest. If youd rather exchange your purchase for something new, great! Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! For a price quote on specific engraving requests, please visit your local KAY store. I want the additional 5% off. We appreciate that you've chosen Kay Jewelers. Unfortunately, there are quite a few good reviews about the company's support service. If you need your order sooner, they offer expedited shipping options. I am being told that my ring is unrepairable, and that is NOT true. color: #515666; ARPhotography . New setting for $500 with my stones put into it or b. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. MORE+, You are offered a chance to save up to 10% OFF. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. They are really refusing to give me My money back. Kay Jewelers Corporate Office USA. I ordered a pre owned ring on 11/28 and I received it by 12/6. I still had the Diamond, so that was to remount & fix the prong. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. If your finger is a different size, we can adjust the ring. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. I worked for 3 years in college. Kay Jewelers Review | Superior Quality and Stunning Beauty Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Also got a gem of a gift for Mom. cart reminders from KAY at the cell number used . Doesnt seem like much but its a $600.00 difference. Jewelry Repairs, Events and Other In-Store Services | Kay The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . This will surely increase the credibility of your complaint. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. 2023 HotDeals.com, All rights reserved. 8:30am - 10:00pm; How to write a complaint about Kay Jewelers? It can help you save $200 OFF on your orders. (Engraving is not available on kay.com.) We were not told that it was a promotion but a sale. Always trust Kay Jewelers. Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . I love that they offer the diamond replacement guarantee with any diamond purchase. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. (Engraving is not available on Kayoutlet.com.). Get questions answered and resume your conversations easily! Top of the Page, How long do I have to pick up my merchandise? Contact Us - Kay Jewelers Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. This is where you need to buy your jewelry in the Caribbean!! - Kay's They sell no bands in store. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. This review was chosen algorithmically as the most valued customer feedback. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. background: #515666; ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! An expert can help you narrow down options and find the perfect jewelry. Kay Jewelers does not raise credit limits automatically as a matter of policy. Recently my boyfriend lost his mother and inherited her belongings. Thank u so much Sonya u deserve a raise! Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. He decided he was gonna get it appraised and wanted to wear it because it was so special. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! I will NEVER shop at Kay again. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. I have never bought any real gold that would break the way these pieces continue to break. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. (Cleaning and inspections are not available at kay.com.). It looks like your microphone is disabled. Receive a Quote. You are going to save $50 OFF with it. (Trade-ins are not accepted at kay.com. Compare Coupons patiently and you may be able to get a 10% OFF. Use this comments board to leave complaints and reviews about Kay Jewelers. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. border: 1px solid #515666; 30 days? Unsubscribe easily. Connie called me and said she was working something out. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. It came out because the JEWELRY IS NOT A GOOD QUALITY! Very disappointed with kay. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. You can find contact details for Kay Jewelers above. So don't forget to put the discount to use. My account is [protected] if you have any questions or need to search the account. I called customer care and no one called back. The very next day its 30% off and this store will not give me the additional 5%. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. For a price quote on specific engraving requests, please visit your local Kay Jewelers. Thank you, you have successfully subscribed to our newsletter! Thanks again Ashley! Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books Ring sizing service will take up to three additional business days. Top of the Page, Why do you measure jewelry in millimeters? She was very nasty with me and at first refused to listen to the entire situation. Will I have to pay shipping charges if I request in-store pick up? For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. In addition, all necessary repairs must be completed by our representatives. Desired outcome: Kay Jewelers P.O. .js-responsive-image { The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Jillian K. said "I bought a diamond earring to replace one that was lost. It's time to enjoy your shopping with such a big sale. This is a great jewelry store to get anything my wife wants. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. The Extended Service . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Kay Corporate Office Headquarters HQ You may trade in your diamond for another diamond at least double the trade-in value. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. It's a wedding band. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). January 25, 2023 by Ana Stanar. Even though it didn't ship yet I was told they cannot change the city state and zip code. 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant "Kay jewelers online service is hot garbage, worst trash ever. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. The trade-in value is the original purchase price, excluding charges such as tax and shipping. I contacted my bank for a dispute and Kay finally refunded me my money. Top of the Page, What do I need to bring with me to the store to pick up my order? Do all rings come in the same size or are there different sizes available? Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. #freethebear" Please see our return/exchange policy. Desired outcome: Our Company She lives out of state so I ordered online in her name and shipped it to her. Yes, special order items are able to be returned. Call KAY Jewelers customer support team and get help with any problems. We were told the possibility of recovery was highly unlikely. Shortcut: Press 1, then press 1, the press 0 twice. First of all, check the store website. All of our rings are sized to what has been determined is an average finger size. Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. He gave me 1000% great customer service!!! I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Customer Support Phone Number: 1-800-527-8029. How can they make sign that and dont release my ring? Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team.