She made time to help & sort out the transfer of tickets to this area. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A police report or crime number to confirm the theft(Self-declaration not accepted). Further details in the disclaimer. To apply for a Refund simply click on the link in your booking confirmation email, or click here. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Everybody else looks like a paedo. Safe, Fast and Verified Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Here are 8 tips for writing great reviews. Anyone can write a Trustpilot review. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. A copy of a notice from the examination body, school, college, or university confirming the change of date. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. (Receipt required for Doctors note refund up to 50 or equivalent). What to do?? The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. We/Us/Our We are the Booking agent with whom You made the Booking. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. We/Us/Our We are the Booking agent with whom You made the Booking. They agreed I shoudl get a refund, then asked for my account details for the refund. means the unforeseen change of the date of an examination that. Why even have the option of refundable tickets for an extra charge if I cant refund them? Would I ever get the tickets! Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Sell tickets directly from your Ticketek Account. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Maisie Peters: 7:00 7:45pm Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Frontier Touring, Special Guests: Maisie Peters and Budjerah. failed the examination previously and had to re-sit. Are Refundable tickets available through Ticketek Marketplace? Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. The best person in the world. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. It goes against our guidelines to offer incentives for reviews. I just resold a ticketek ticket on Tixel. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I recognise the terms of service were available, but nobody reads those. I find the app difficult to navigate. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Fire A report from the fire service and/or police. Attend participate in, take part in, use, or be present at. I was certainly given the runaround by others who I had dealt with. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. An incident number or report from the Police or relevant traffic authority. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Abusive partner? For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Appalling service. are the business owner or registered Director, or a member of. But the thing is, they didn't. There is not one good review about this dodgy company. In event of a Refund Application the English language version shall be the basis of settlement. An incident number or report from the Police or relevant traffic authority. Confirmation that the document cannot be replaced in time for the Booking. Travel insurance and COVID-19: what you need to know. I have been linked to your site from Ticketek.co.nz. To read more about Covid-19 please visit our dedicated page here. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. They ended up rejecting my application for a refund and closing it down entirely. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Stick to Ticketmaster. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. etc. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. chevron_left, Availability & type of seating will vary & is set by the venue. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. So thanks very much! This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Sick relative? What should I do? Doors Open: 5:00pm Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Website doesn't work. (This can normally be obtained from the transport companys website). Sell tickets directly from your Ticketek Account. Almost 90 days and still waiting for my refund back. confirmation or our website for contact details. It's criminal and needs serious investigation. Ticketek wastes YOUR TIME like it doesn't matter. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Ive forgotten my password/My password has expired. Conditions that are unpredictable and the event is more than two months in the future. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I have been trying to get hold of ticketek to request a simple date change for about 2 months now! The only reason people buy tickets from Ticketek is they have no other choice. This is not an insurance policy. I got tickets to a concert from ticketek that got cancelled of covid. A copy of a notice from the examination body, school, college, university confirming the change of date. For many, international travel is back on the cards. They will do anything to hide from you. What is the Ticketek Marketplace Terms and Conditions for? It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Buy guaranteed tickets for sold out events at a fair price. Verification can help ensure real people write reviews about real companies. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. They haven't responded to my emails! What can I do if my tickets are lost, damaged or stolen? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. means a requirement to move address imposed on. Any translation of this document from English is for assistance and information only. Can I purchase multiple orders in one transaction? You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Suncorp Stadium The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Basically, because they're the only game in town, and they can do whatever they fucking like. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. I'd be interested whether this is something the ACCC would be interested in. As it got closer to Christmas I started to worry, as they were to be presents. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Was given tickets for Ed Sheeran concert as a gift. Hands down. Youmade an unsuccessful request for annual leave for the date of theBooking. Armed Forces Naval Service, Marines, Army or Air Force. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Where You have not been physically examined by a Doctor prior to the date of the Booking. I replied and asked for a direct line or email address to speak to management/no reply since. Cool, just upload a goddamn police report. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication We missed the show! IfYoudid not make reasonable alternative arrangements to Attend theBooking. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Its a disgrace. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. What a disgrace!! A copy of the travel warning from the Government Agency. Cannot add tickets to wallet. to then often have to go to their desk at the venue to follow up the issues. ?DO NOT BUY TICKETS FROM TICKETEK! I will NEVER buy tickets from this company again! Check to see if they have an online lodge system. Do I need any special hardware or software for print at home tickets? We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. If there is a financial failure of any Transport provider. We use dedicated people and clever technology to safeguard our platform. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. A copy of the travel warning from the Government Agency. Why does Ticketek Marketplace charge fees? If there is a financial failure of any Transport provider. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Sell tickets directly from your Ticketek Account. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Might be worth looking into? Safe, Fast and Verified Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. I can not believe in this day and age HOW BAD this company is. Make a report to ACCC. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Don't EVER buy for a friend, NIGHTMARE. Please also read the General Conditions of Refund. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Share. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Why is your site permanently unavailable. Where you cannot provide evidence that the person affected is within the. Ticketek is selling for the following venues only. Ticketek Australia you're a pathetic poor excuse for a company. Ticketek takes the issue of scalping seriously. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. NEVER NEVER again. Anyone has experience getting refunds from them or have advice on what I should do here? I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. We may consider other Emergency Circumstances at our discretion. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I received an error message after purchasing tickets.